Delivery and Returns
Orders are prepared from Monday to Friday until 8am. Orders placed after 8am on Friday will be shipped on the following Monday or Tuesday.
The preparation time before shipment is 2 to 3 working days. All products are sent via USP and USPS.
On the off chance that your order has not been gotten inside the referenced delivery times, please get in touch with us via telephone +1 (786) 386-1077 or email info@flamescreation.com.
Returns
You have 30 days following receipt of your order to inform us of your wish to return part or all of your order. You must then return the items to us within 14 days of sending your request.
To be eligible to make a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
Refunds and Exchanges
As soon as we have received your valid return; We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If we accept your return, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.